TradeOS is where every party of an order works together. Five tiers. One platform.

Four questions: (1) team structure, (2) origin countries, (3) product lines, (4) destination markets. If you answer "Just me" to the first, you go to Pioneer regardless of the others. Otherwise, we map your answers to the 5-axis matrix that also accounts for active suppliers and clients, and recommend the tier that fits your operation. You can override the recommendation at any time.

Pioneer or Enterprise, you get the same 15 platform sections, four network portals, and Atlas AI from day one. Tiers don't gate features — they scale capacity. Pioneer caps you at 1 origin / 1 product / 1 destination / 2 suppliers / 5 clients. Enterprise is unlimited. Same product, different size of operation around it.

Nothing breaks. The platform recognizes the change — a new origin country added, a new product line, more orders — and surfaces a tier-graduation prompt in your dashboard. You decide when to upgrade. We don't auto-upgrade, throttle, or send angry emails.

Atlas is the AI participant in every order. It reads the supplier's update, translates it for the buyer, flags discrepancies, drafts replies, generates tasks. Every tier includes a monthly Atlas usage allocation (100 units for Pioneer, 10,000 for Business). One "unit" is roughly one AI operation. If you exceed the cap, you don't get cut off — you get overage at the published rate (e.g., $0.08/unit on Solo). Heavy users see "you've used 90% of this month's Atlas — upgrade for 5x more" prompts. The system tells you when you've outgrown your tier.

No — there's no free trial. TradeOS is live, and the way in is to request access: once EDMA approves it, your workspace is created and a sign-in link is emailed to you. To evaluate first, book a live demo against one of your real orders, or a structured pilot for Business and Enterprise (60–90 days, full platform access, 100% credited toward your annual subscription if you sign within 30 days of pilot end).

Each self-serve plan has two rates: the annual rate (billed annually, the lower per-month price shown on each plan) and the monthly rate. Longer commitments save more — a 2-year commitment takes an additional 10% off and a 3-year commitment an additional 20%, with your rate locked for the term. Enterprise pricing is custom, annual or multi-year.

For tiers above Solo, implementation is real work — data migration, integration setup, custom workflow configuration, multi-role training. It takes 6-16 weeks and requires our team. We productize it transparently: Migration Pack for Solo, Standard Implementation for Business, Enterprise Delivery scoped per customer. Pioneer and Starter customers self-onboard at no cost. Every implementation gets a clear scope, a dedicated owner, and a measurable go-live.

Yes — that's the whole point. External collaborators are free at every paid tier: 10 on Pioneer and Starter, 25 on Solo, 100 on Business, unlimited on Enterprise. They get their own portal (client, supplier, or logistics), tied to your tenant, with the right scope of access per order. The platform's value depends on counterparty participation, so we don't put a per-seat tax on it.

EDMA Group — the medical glove distribution business this platform was built for — runs every active contract on the Business tier. Multiple supplier factories across Asia, distribution into 9 destination countries, multiple SKU variants. Business is the tier we know works because we operate on it every day. When buyers ask "does this actually work at scale?" we point at our own operation as the reference.

You connect your Gmail or Outlook via OAuth and TradeOS sends emails through your account — replies sync back to the right order automatically. WhatsApp and WeChat threads can be pasted in or forwarded; Atlas extracts the structured data and attaches it to the order. Direct WhatsApp Business API sending unlocks at Business+. Coming next: full bridge between TradeOS threads and your counterparty's WhatsApp/WeChat — they keep using their app, you see one unified conversation in TradeOS.

Sovereign AI (in-region model routing, no cross-border data transit) unlocks at Business. Air-gapped deployment and regulatory packages (HIPAA, FedRAMP, SOC2 Type II) are Enterprise. SOC2 Type II audit is in progress; book a walkthrough and we can structure a contract contingent on certification by your required date.